eBay物流延誤如何與買家溝通？eBay配送延誤郵件模板

影響物流速度的不可控因素有很多，當買家沒有在預期時間內收到物品時，不僅會產生不良的購物體驗，還會影響你的eBay賣家表現。因此，如果物流配送出現延誤，賣家最好主動告知買家包裹目前的狀態。一方面讓買家知道你仍然在關心他的包裹，讓買家感受到你的真誠服務；另一方面讓買家了解是由于海關、氣候等客觀原因造成包裹運輸的延誤，不在雙方的可控范圍之內，從而讓買家理解國際貨運時間較長。

下面為你提供幾種常見的eBay配送延誤溝通郵件模板，以幫助你向買家解釋“包裹延誤”的原因：

1.通用模板

Dear_________,

Thank you for purchasing our ________.

First of all, please accept our apology for item delaying and you won’t receive the item at the estimated time.

Sincerely, we’ve kept monitoring your item from the day it was shipped. But we find out that its current status as ‘Foreign International Dispatch’, which means it requires a few more days on the transits or for customs declaration.

Your package can be tracked on the US Customer http://www.usps.com.

Sorry again for any inconvenience has been caused to you; please feel free to contact us if there’s anything we can help

Best Regards,

Seller ID or Seller Name

如果您的買家不是美國買家，以下為其他國家的海關查詢網址，您可在郵件中做相應修改：

● CA Customer: http://www.canadapost.ca/Personal/Tools/Track/ItemSingle.aspx

● UK Customer: http://track.royalmail.com (Only show delivery date)

● DE Customer: Call 0049-69-97502140

● FR Customer: http://www.chronopost.fr/transport-express/livraison-colis/accueil

● Brazil Customer: http://www.correios.com.br/servicos/rastreamento/internacional/default.cfm

● AU Customer: http://ice.auspost.com.au/

2. 節假日/旺季導致物流延誤(如春節、國慶)

（一）

Dear Customer,

Thank you for your purchase and prompt payment. China will be observing a public holiday from October 1st through October 7th. As such, all shipping services will be unavailable during this time and may cause a delay in the delivery of your item for several days.

We will promptly ship your item when the post office re-opens on October 8th.

If you have any concerns, please contact us through eBay message. Thank you for your understanding and patience.

Yours Sincerely.

the seller ID

the seller store URL

（二）

Dear valued customer,

According to the coming Chinese New Year, I would like kindly to remind you that, the package would be delayed during this time. Owning to the New Year’s holiday, the number of shipping package is greatly increasing, while the post office and customs will have holiday off during this time, which directly affect the handling time. We appreciate your understanding and patience. You are also welcome to contact us about more solutions.

Yours Sincerely,

<your name>

3. 天氣等不可抗力因素造成的延誤

(一)

Dear Customer,

Thank you for purchasing an item from our store. We are sorry to inform you that the delivery of your item may be delayed due to Hurricane Sandy.

We shipped your item (white cotton T-shirt) on Dec.3rd but unfortunately, we were notified by the post office that all parcels will be delayed due to this natural disaster.

Your patience is much appreciated. If you have any concerns, please contact us through eBay message so that we can respond promptly. Our thoughts are with you.

Yours Sincerely.

the seller ID

the seller store URL

(二)

Dear valued customers:

We regret to inform you that your item may be delayed on the delivery for the atrocious weather in winter. Owning to the abnormal cold weather, many airlines in our country have been cancelled, and many railways and roads have been closed which directly caused the delivery delayed. We appreciate your understanding and patience. We will keep tracking the package for you, and try our best to offer you any help. You are also welcome to contact us about more solutions.

Thanks,

Yours Sincerely,

4. 關于加強安檢導致物流延誤

海關、機場加強安檢也是導致物流延誤的原因之一，發生這樣情況時也務必及時告知買家，并請買家耐心等待：

Dear customer,

I just got the notice that all packets (from all countries) to US would be subject to stricter screening by the customs.

Due to the tightened customs control and screening, the shipping time to US will be longer than normal.

We appreciate your understanding and patience. You are also welcomed to contact us for your suggestions and any concerns.

Thanks.

5. 航空公司罷工導致貨運延誤

Dear valued customers:

We regret to inform you that your item may be delayed on the delivery for the airline strike in Europe . Owning to this strike, most airlines were canceled and most packages’ handling time in airport in Europe will be much longer than usual. We appreciate your understanding and patience. We will keep tracking the package for you, and try our best to offer you any help. You are also welcome to contact us about more solutions.

Thanks,

Yours Sincerely,

點擊查看“eBay訂單成交后客服溝通買家郵件模板”