亞馬遜0元購訂單成功取消技巧！

亞馬遜的0元購訂單是指通過特定的促銷活動或優惠券等方式，用戶可以以0元購買商品。如果你希望取消一個已經成功下單的0元購訂單，可以嘗試以下技巧：

1.發現0元購，馬上轉FBM和改高價（這兩個生效時間最快），然后再去關折扣。

2.馬上通知上級領導，商量對策。

3.寫郵件給亞馬遜。

我前面幾次都是開的普通客服（中英文都有），但是得到的回復都是--他們無法幫助我們賣家取消訂單具體如下。

然后我后面找到了PSS（高級客服-只有付費賬號才有），路徑如下：郵件的大致內容是：我們突然發現產品可能存在瑕疵，為了避免顧客收到有瑕疵的產品，造成不好的一個購物體驗，我們請求亞馬遜可以幫助我們取消這些訂單。我們致力于給平臺以及顧客提供優質的產品和服務。

Dear Amazon Customer Service Team,

I am writing this email because I have discovered a serious issue during today's inventory check, and I need your assistance in resolving this urgent matter. As far as I know, approximately 300 units of a product have already been sold, but these products have defects that may affect customers' user experience. I am highly concerned about customer satisfaction and Amazon's reputation, so I would like to request an immediate cancellation of these orders and ensure that customers receive a reasonable resolution. I understand that this is an urgent situation and I hope that you can take action as soon as possible. Here are the details of the relevant orders:

Order Number ：

I kindly request the Amazon team to: Cancel the mentioned orders immediately and notify customers about the cancellation reasons. Please ensure that customers receive a clear explanation and that their shopping experience is not further negatively impacted. Contact the customers who have already placed these orders promptly, offering our sincerest apologies and providing appropriate compensation or alternative solutions to compensate for any inconvenience they may have experienced. I firmly believe that the Amazon team possesses excellent professionalism and problem-solving capabilities. In this urgent situation, I earnestly appeal for your swift response and timely resolution to ensure that customers receive satisfactory solutions. I sincerely apologize for any inconvenience caused to you and your team. If you require any further information or need to communicate with me, I am available to assist at any time. Thank you very much for your cooperation and understanding.

Best regards,

1-2個小時后亞馬遜高級客服回復我了，要求我進一步提供需要取消的訂單號和對應的Asin。

發附件過去后，也是1-2個小時，亞馬遜告知我，已成功取消了291個pending的訂單。

3.盡快聯系客服：盡快聯系亞馬遜的客服團隊，說明你希望取消0元購訂單的原因。要盡早聯系，因為訂單一旦進入配送流程，取消可能會更加困難。

4.使用在線聊天功能：亞馬遜提供在線聊天功能，你可以通過這種方式與客服代表直接交流。登錄你的亞馬遜賬戶，找到相關訂單，并點擊“在線聊天”按鈕與客服代表聯系。

5.提供詳細的原因：向客服代表提供詳細的原因，解釋為什么你希望取消訂單?？赡艿脑虬ㄕ`操作、技術問題、價格錯誤等。確保你的請求合理和清晰。

6.強調及早聯系：強調你是在訂單剛下單后立即聯系客服，這樣可以增加取消訂單的可能性。如果你能證明你及時采取了行動，亞馬遜可能會更愿意取消訂單。

7.注意禮貌和耐心：與客服代表交流時，要保持禮貌和耐心?？头砜赡苄枰恍r間來處理你的請求，所以請耐心等待和配合。

取消訂單的成功與否取決于多種因素，包括訂單狀態、發貨進度等。并非所有0元購訂單都可以成功取消。因此，在參與0元購活動前，請仔細閱讀活動規則并確認自己的購買意愿，以避免不必要的麻煩。

（來源：黑貓站外爆料）

以上內容屬作者個人觀點，不代表雨果跨境立場！本文經原作者授權轉載，轉載需經原作者授權同意。?