跨境賣家回復買家郵件模板

1、買家詢問物品細節的問題

(1） 關于尺寸

示例：一位美國買家告訴你她平時穿US 8碼的連衣裙，想、咨詢從你這她應該買哪一個尺碼，你回復她 M號比較適合。

問題：

Hello，seller , I wear US size 8 , could you give me some advice on which  size I should buy from  you?

回答 ：

Hello , dear customer , size M of  this  dress  will  fit you  pretty  well. Please  f eel  free  to  contact   us  if   you   have  any  other  questions. Thanks!

(2） 關于合并運費

示例：

當買家一次性購買多件商品時，可能會向你提出合并運費的要求，你可以通過修改并發送電子發票（invoice） 的形式，對買家購買的多件商品只收取一次運費。在電子發票發送成功后，及時告知買家運費巳合并，讓買家直接通過電子發票進行支付 。

問題 ：

Hello ,   seller ,   can  the shipping fee be paid  together  as I’ve bought  several items from you?

Please. send me just  in one package,   thanks!

回答 ：

Hello ,  dear customer ,  thanks for your  business!

We  have  combined  the shipping already  and only  charge you  the shipping fee once. You can check  the  invoice  I’ve  just  sent  to you  and please. make the payment  through  the invoice directly.Please feel free to contact us if  you have any other questions.  Thanks!

2、 關稅問題

問題 ：

Are there any import taxes or customs charges that I need to be aware of if I purchase this and  have it  shipped  to  Louisiana  in  the United States?

回答 ：

Thank you for your inquiry. I understand that you are worrying about any possible extra expense for this item. According to past experience,  it did not involve any extra expense at  buy- er side for similar small or low cost items. Please do not worry about it too much.

However , in some individual cases, buyer might need to take some import  taxes or  customs charges in import countries. As to specific  rates,  please  consult  your  local  custom  office. Appreciate for your understanding.

Yours Sincerely,

Seller Name or ID

3、關于大量訂單詢價

問題：

Hello,  I want to order ××××pieces for this item ,  how about the price?

回答 ：

Dear buyer ,

Thanks for your inquiry. We cherish this chance to do business with you very much. The order of  a single sample product  costs  $ ××××USD with  shipping fees included. If you  order ××× pieces in one order , we can offer you the bulk price of ×××× USO/piece with free shipping. I look forward to your  reply.  Regards!

4、支付方式

問題：

Do you accept check or bank transfer?  I do not have a PayPal account.

回答 ：

Thank  you for your inquiry.

For the sake of simplifying the process, I suggest that you pay  through  PayPal. As you know, it always takes at least 2-3 months to clear international check so that the dealing and shipping time will cost too much   time.

PayPal is a faster, easier and safer payment method. It is widely used  in international  on- line business. Even if you do not want to register a PayPal account, you can still use your credit card to go through  checkout  process  without  any extra steps.

Hope my answer is helpful  to you.

Yours  Sincerely,

Seller Name or ID l

5、還價

問題：

Hello,   I can give  100  dollars. Is it OK?

回答：

Thank  you for your  interest  in my item.

We  are sorry for that we can’t offer you that low price you bargained. In fact the price listed is very  reasonable  and has  been  carefully  calculated  and  our  profit  margin  is already  very  limited.

However ,  we’d like to offer you  some  discount  if  you  purchase  more  than  5  pieces  in  one order ，×% discount  will  be  given  to you.

Please let me know if you have any further questions. Thanks! Yours Sincerely ,

Seller  Name  or ID（來源：連連跨境）

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