亞馬遜店鋪刷單導致封號的中英文對照申訴模板

尊敬的亞馬遜團隊：

感謝您抽出時間閱讀我們的電子郵件。

我們被告知，亞馬遜已經暫停了我們的賣方帳戶，因為我們操縱了產品評論。

我們真的很抱歉公然和愚蠢地違反亞馬遜的服務條款。在亞馬遜上銷售必須嚴格遵守亞馬遜的規則，才能享受在亞馬遜上銷售的權利，如果我們被亞馬遜永久禁止，那完全是我們的錯。

為了能夠繼續在亞馬遜上獲得銷售權限，我們在此發表了以下聲明，并提供了以下資料：

幾天前，我們收到了一家公司的電子郵件，聲稱他們可以幫助我們提高我們的上市銷售。我們公司多年來一直專注于研究和開發產品，對于我們的亞馬遜賣家帳戶運營方面并不熟練。

所以我們接受了他們的合作建議。他們使用幾個買方帳戶下訂單：

請檢查附件中關于他們被操縱的訂單：（附件附上所有相關訂單明細）

總訂單數量為：

第三方公司的聯系方式：.

姓名：

手機號碼：

微信ID：

你可以檢查我們的聊天截圖和付款截圖（附件附上所有相關聊天和支付截圖）

我們有一個偉大的產品，但我們試圖增加一系列不必要的，虛偽的訂單。這太愚蠢了，專注于驚人的客戶體驗是一個更好的主意。展望未來，這將是我們唯一關注的事情。

首先，我們有兩個目標，第一個目標是以折扣價格吸引更多的買家（事實上，我們沒有盈利，甚至我們損失了很多錢，但我們獲得了訂單和銷售）；

第二個目標是得到一些公正的評論，我們可以總結這些評論，提高我們的產品質量，但我們不知道去年被禁止了。

由于我們的疏忽導致了如此嚴重的后果，我們想向亞馬遜表示真誠的道歉。

因為我們的新員工不熟悉亞馬遜的規則，這導致我們相信一家不可靠的公司。我們真的不是故意這么做的。

我們對我們在商店里所做的一切感到非常抱歉，也為我們意識到我們的錯誤感到遺憾。我們期待你的原諒，我們真的很想糾正我們的錯誤！

我們將通過以下措施嚴格遵循亞馬遜的政策：

我們將更加嚴格地遵循濫用銷售排名政策，并承諾不再違反亞馬遜的銷售政策情況。

（1） 我們將停止任何方法使用買方帳戶購買我們自己的產品。

（2）我們將嚴格禁止接受假訂單或欺詐訂單，包括為我們的產品下訂單。

（3）我們將嚴格禁止為購買我們的產品向買方提供補償，或為提高銷售等級向買方提供促銷優惠

（4） 我們將嚴格禁止在產品詳細頁面信息，包括標題和描述中對產品的BS排名提出索賠。

（5）滿足客戶的要求，我們可以提供包括免費交換，免費退貨和免費售后支持。

檢查每一個清單，如果有異常增加的訂單數量，如果有，我們將立即停止。

（6）使它100%確保警惕和最新的帳戶通知和信息要求。從現在起，我的帳戶、性能指標和所有相關字段的監控將被優先考慮。

（7）當我們想得到新推出的產品的評論時，我們將參加早期評論人計劃。

（8）我們將在不久的將來檢查所有銷售的產品，任何投訴或產品問題，我們將在12小時內以適當的方式解決，以維護客戶的權利。我們剛剛寫了一份紙質工作文件，宣布并與我們所有的員工舉行了一次會議，認為不允許偽造訂單，任何違反這一規則的人都將受到懲罰。

（9）我們將拒絕所有第三方誰將聯系我們提到增加訂單或審查操縱。不要給他們任何機會，我們只是做更好的產品和提供更好的服務。即使頂級評審員或朋友與我們聯系。

（10）我們永遠不會為我們的產品下訂單來操縱亞馬遜的排名功能，并告訴我們的所有員工在任何時候都不要這樣做，并讓我們的所有員工學習這一政策。

（11）我們永遠不會補償買家購買我們的產品（包括索賠代碼)，我們將檢查所有產品的詳細頁面，以找到是否有任何關于補償買家購買我們的產品(包括索賠代碼）的文字，并刪除任何關于這一點的文字，并要求我們的所有員工在任何時候不要這樣做，特別是當他們給買方寫信或回答他們的問題時。

為了給客戶提供更好的亞馬遜購物體驗，我們制定了以下計劃：

（1） 我們立即建立了一個部門，負責亞馬遜帳戶的監控和預防。

（2）檢查網站上的所有促銷活動，包括我們自己的網站和其他折扣網站，拒絕免費或大促銷的交換評論，一旦我們發現這一點，我們將立即停止。

（3）每天查看電子郵件，包括亞馬遜買家信息，并停止我們的工作人員發送免費樣品和交換評論。

（4）檢查每一個清單，如果有異常增加的審查數量，如果有，我們將立即停止。

從亞馬遜學習新政策，以防止可能的違規行為。

（5）使它100%確保警惕和最新的帳戶通知和信息要求。從現在起，我的帳戶、性能指標和所有相關字段的監視將被優先考慮。

（6）當我們想得到新推出的產品的評論時，我們將參加早期評論程序。

（7）我們將在不久的將來檢查所有銷售的產品，任何投訴或產品問題，我們將在12小時內以適當的方式解決，以維護客戶的權利。我們剛剛寫了一個文件文件宣布，并與我們的所有工作人員開會，審查操縱是不允許的，任何人做審查操縱，或違反這一規則將受到懲罰。

（8）我們將拒絕所有將與我們聯系的第三方提及審查操縱。不要給他們任何機會，我們只是做更好的產品和提供更好的服務。即使頂級評審員或朋友聯系我們。

（9）我們將在產品質量和售后服務方面盡最大努力，使客戶對我們感到滿意，然后自愿離開評審。

（10）我們很好地了解到，從客戶那里得到評論的最好的方法是最好的商品、快速的運輸和最好的服務。因此，在未來，我們將更多地關注我們的商品質量；開發更多質量最好的商品。

（11）我們將增加我們的FBA貨物，因為物流將更快，與我們更優質的貨物和服務，以獲得買方的審查，我們將不再使用我們以前的方法。

（12）對于我們未來的銷售，以及我們的新員工，我們將更多地關心培訓他們，學習如何遵守亞馬遜的規則。

（13）我們將更多地關注我們的客戶服務，盡快回復我們從客戶那里得到的信息，盡力解決他們遇到的問題。

（14）我們永遠不會在我的任何社交網絡上發表任何評論，比如如果他們給我們積極的評論，我會給他們免費的亞馬遜禮品卡，或者讓他們先購買我們的產品，一旦我們看到他們的積極評論，我們將相應地退還給他們。我也會從我的Facebook上刪除這些帖子和促銷代碼。

（15）我們不會要求我的朋友在未來直接在我的帳戶上留下評論，并會告訴他們刪除他們以前的評論。并停止讓他們邀請其他朋友在未來對我的產品做評論，所有的產品評論在我的產品，將嚴格遵守亞馬遜的政策。

（16）我們將充分研究亞馬遜的審查政策，我們真的很抱歉以前我們沒有徹底研究它，在未來，我們承諾我們將遵守審查政策，如果我們發送免費的推廣代碼給客戶，我們將清楚地聲明，我們歡迎積極和消極的反饋，并讓我們的客戶披露事實。

（17）我們將不允許我們的工作人員操縱評論。

（18）我們不會在其他在線網站上進行銷售，我們只會在亞馬遜上進行銷售LD或BD，以獲得更多的評論機會。

最重要的是，我們將充分研究新的亞馬遜審查政策，我們感到非常內疚，我們沒有徹底研究它，錯過了亞馬遜平臺的政策更新。

在未來，我們承諾我們將遵守審查政策，定期研究政策，禁止我們的員工詢問我們的客戶變更評論，并在亞馬遜之外發送促銷代碼。

我們知道這是不允許張貼禁止審查，所以我們永遠不會這樣做。

如果我們想增加我們的評論，我們將做更好的質量商品和改進我們的服務。遵守亞馬遜的規則。

我們是一個ODM銷售商，擁有我們自己的設計能力。我們渴望成為亞馬遜的專業賣家，建立自己的產品品牌，我們專注于為人們提供更好的體驗。

我們所有的產品都是由我們自己設計和開發的。在過去的4年里，我們花了50多萬元在磨料和產品的研發上。我們的合作工廠也很強大，我們堅持對我們所有產品的質量進行工廠檢驗。

我公司做線下業務運營多年.. 我們有巨大的潛力和豐富的工業基礎。所以我們非常有信心在亞馬遜平臺上做得更好。當我們準備大力擴大日本、加拿大和歐洲亞馬遜站的時候。我們對我們的產品非常有信心，所以我們將在亞馬遜的倉庫準備大量的庫存。我們保證準備足夠的庫存出售。

我們有巨大的潛力和豐富的工業基礎。所以我們非常有信心在亞馬遜平臺上做得更好。當我們準備大力擴大日本、加拿大和歐洲亞馬遜站時。

自從收到亞馬遜的投訴以來，我們舉行了非常嚴肅的會議，我們就如何防止這種情況發生作出了非常嚴肅的決定。

我們希望以上信息足以使我們的帳戶重新申報。亞馬遜是全球最偉大的公司之一，我們非常希望能夠借助亞馬遜平臺長期發展，成為偉大公司的一部分。

如果您有任何其他問題，或者需要我們提供任何資料補充，請告訴我們。我們將迅速答復。

如果您不需要任何額外的信息，我們將懇請您盡快恢復我們的帳戶。

非常感謝

期待您的答復

Dear Amazon Seller Performance Team,

Thank in advancefor taking the time toread our letter.

We were informedthat Amazon has suspended our seller account because we manipulated product reviews.

We are sorry for the violation of Amazon's terms of service. We all know sellerson Amazon must strictly abide by Amazon's rules, so that they canenjoy the selling right on Amazon. It is definitelyour faultif we got banned permanently.

We regret for what we did and still hope we can keep our sales right on Amazon, and here we provide the following information for you to check:

We received a letterfrom a company claiming that they can helptoincrease our salesafew days ago. Since our company has putfocus on product researching and developing for years, thus we are not skilled in operation of Amazon store at all.

Andwe accepted their cooperation proposal and appliedsome buyer accounts they provide place some orders.

Here we provide the manipulated orders (all related orders details are attached in theletter):

The fakeorder quantity is:11

Contact information of the third-party service company:

Name:BOOM

mobile phone number:+86 13653719288

WeChat ID:zhao13653719288

You can check our chat screenshots and payment screenshots (all attached in the letter).

We have anexcellentproduct, but we triedto promote it with a series of unnecessary and fakeorders. This is such a stupiddecision.Now we get that focusing on customer experience is a better idea. Andthis will be our only concernin the future.

First of all, we have two goals. The first goal is to attract much more buyers withdiscounted prices (in fact, we are not profitable, and we even lost a lot of moneywith such a price, but the good thing is we get orders and exposure);

The second goal is to get some unbiased comments. We can summarize these comments and improve the quality of our productswith comments help, but we didn’t know that it was banned last year.

We would like to express our sincere apology to Amazon, becauseour negligence caused such serious consequences.

Because our new employees are not familiar with Amazon's rules, andbelieve in an unreliable company. We really didn't do it on purpose.

We are very sorry for everything we did to promote the store, and regretful for that.We realized our mistakes. We look forward to your forgiveness, and hope you can give us a chance tocorrect our mistakes!

We will strictly follow Amazon's policies by takingthe following measures:

We will strictly follow the abuse of sales ranking policy and promise not to violate Amazon's sales policy.

(1) We will stop using fakebuyer's account to purchase our own products.

(2) We will strictly prohibit fake orders or fraudulent orders for our products.

(3) We will strictly prohibit providing compensation to the buyer for purchasing our products, or providing the buyer with promotional offers to improve the sales level

(4) We will strictly prohibit claims on the BS ranking of the product in the product detail page, including the title and description.

(5) To enhance buyer shopping experience, we willprovide free product replacement, return and anyafter-sales supports.

We will check all productlists, if there is an abnormal increase in the number of orders, we will check and prevent any abnormal element immediately.

(6) We will take priority to monitor our store account,performance indicators and all related fields, and attach importance to and warning and notification letters of our store.

(7) When we want to get reviews of newly launched products, we will participate in the early reviewer programs.

(8) We will check all products sold in the near future. If there are any complaints or product problems, we will resolve them in an appropriate way within 12 hours,to safeguard the rights of customers. Besides, we held a meetingwith all our employees, and let all employees realize the importance to obey Amazon rules and forbid any forms of fake order to boost business. A document was made before the meeting,announcinganyone who violates this rule will be punished.

(9) We will reject all third parties who will contact us forincreasingorders or review manipulation. Don't give them any chance, we just make better products and provide better services. Eventhey aretop reviewers orforeignfriends.

(10) We will never place orders for our products to manipulate Amazon's ranking function, and tell all our employees not to do this at any time, and let all our employees learn this policy.

(11) We will never compensate buyers for purchasing our products (including claim codes), we will check the detailed pages of all products to find out if there is any text about compensating buyers for purchasing our products (including claim codes), And delete any text about this, and ask all our employees not to do this at any time, especially when they write letterto the buyer or answer their questions.

In order to provide customers with a better Amazon shopping experience, we have formulated the following plans:

(1) We immediately established a department responsible for the monitoring and prevention of Amazon accounts.

(2) Check all promotions online, including our own website and other discount websites, and refuse to exchange comments for free orwithbig promotions. Once we find this, we will stop immediately.

(3) Check emails every day, including Amazon buyer information, and stop all activities forsending free products for reviews.

(4) Check each list, if there is an abnormal increase in the number of reviews, we will stop immediately.

Alwayslearn new policies from Amazon to prevent possible violations.

(5) Make it 100% to ensure vigilant and up-to-date account notification and information requirements. From now on, the monitoring of my account, performance indicators and all related fields will be given priority.

(6) When we want to get reviews of newly launched products, we will participate in the early reviewer programs.

(7) We will check all products sold in the near future. If there are any complaints or product problems, we will resolve them in an appropriate way within 12 hours,to safeguard the rights of customers. Besides, we held a meetingwith all our employees, and let all employees realize the importance to obey Amazon rules and forbid any forms of fake order to boost business. A document was made before the meeting,announcinganyone who violates this rule will be punished.

（8）We will reject all third parties who will contact us forincreasingorders or review manipulation. Don't give them any chance, we just make better products and provide better services. Eventhey aretop reviewers orforeignfriends.

(9) We will do our best in terms of product quality and after-sales service to make customers satisfied with us, and then voluntarily leave the review.

(10) We understand very well that the best way to get reviews from customers is the best productswith fast shipping and best service. Therefore, in the future, we will pay more attention to the quality of our products; bringmore products with premiumquality.

(11) We will increase our FBA goods, whoseshippingwill be faster.So the buyers will get better quality goods and services for more positivereview, we will abandonour previous methods.

(12) For our future sales and our new employeestraining, we will pay more attentionon teaching and guide themto comply with Amazon's rules.

(13) We will pay more attention to our customer service, reply to the questions and solve the product problemwe get from customers as soon as possible, and try our best to serve.

(14) We will never post any comments on any of my social networks. For example, if they give us positive comments, wewill give them free Amazon gift cards, or let them buy our products first.Once we seesuch posts. wewill delete these posts and promo codes from social medias.

(15) We will not ask my friends to leave comments directly on our store in the future, and will tell them to delete their previous comments. And stop letting them invite other friends to comment on my products in the future. All product reviews on my products will strictly abide by Amazon’s policies.

(16) We will study Amazon's review policyin depth. We are really sorry that we did not thoroughly research it before. In the future, we promise that we will abide by the review policy. If we send free promotional codes to customers, we will ban them right away, We welcome positive and negative feedback, and let our customers disclose the facts.

(17) We will not allow our staff to manipulate comments.

(18) We will not promoteon other online websites. We will only makeLD or BD sales on Amazon to get more comment opportunities.

Most importantly, we will fully study the new Amazon review policy. We feel very guilty that we did not thoroughly study it and missed the policy update on the Amazon platform.

In the future, we promise that we will abide by the review policy, regularly research the policy, prohibit our employees from asking our customers to change reviews, and send promotional codes outside of Amazon.

We know this is not allowed to post a ban on review, so we will never do it.

If we want to increase our reviews, we will make better quality goods and improve our services. Follow Amazon's rules.

We are an ODM seller and have product develop and design capabilities. We aspire to be a professional Amazon seller and build our own product brand. We focus on providing people with a better experience.

All our products are designed and developed by ourselves. In the past 4 years, we have spent more than￥500,000RMBon the research and development of abrasives and products. Our cooperative factories are also very strong. We insist on factory inspection on the quality of all our products.

Our company has been doing offline business operations for many years.We have huge potential and a rich industrial base. So we are very confident to do better on the Amazon platform. We are ready to vigorously expand the Amazon sites in Japan, Canada and Europe. We are very confident in our products, so we will prepare a large amount of inventory in Amazon's warehouse. We promise to prepare enough stock for sale.

Since receiving Amazon’s store suspension letter, we have held a very serious meeting and we have made quitestrictruleson how to prevent this from happening.

We hope that the above information is sufficient to re-declare our account. Amazon is one of the greatest companies in the world. We very much hope that we can use the Amazon platform for long-term development and become part of a great company.

If you have any other questions, or need us to provide any information to supplement, please let us know. We will reply quickly.

If you do not need any additional information, we will sincerelyrequestyou to restore our account as soon as possible.

Thank you very much.

Looking forward to your reply.

Salon Shop official

（來源：K哥聊出海）

以上內容屬作者個人觀點，不代表雨果跨境立場！如有侵權，請聯系我們。