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2021-05-31 18:36
如何在節假日的時候恰當地告客戶你們要關閉辦公室？
你需要面對的是兩種情況：
你的客戶可能會覺得你們的業務從來不會停止，即使是節假日公司也不會關閉
另外他們的確也有可能在放假期間需要你們的幫助。
所以你需要主動出擊，提前通知你的客戶。這種姿態會傳遞一個正確的信息，就是你很關心你的客戶，而這也是一個重新吸引他們的好機會。
為了節省你的時間并幫助你達成正確的語氣，我們找了6個適用于多種情況的”Office closed for holidays”的郵件模板。
選擇正確的語氣 適當的語氣取決于節日。如果你因春節或新年而關閉，那么可以你可以增加一些節日氣氛，甚至幽默成分。相反，如果你們因清明節而關閉，你的郵件應該更嚴肅的一些。無論你使用哪個模板，在發送前仔細檢查你的語氣。
要有包容性 當你的客戶來自全球各個國家的時候，不要自以為你所有的客戶都會慶祝同樣的節日，有的節日他們可能也會放假，但過節的習俗不同，你要確保你考慮來自各種背景的客戶。
不要把客戶晾在一邊 雖然你不在辦公室，但這并不意味著你的客戶應該無助地等待。公司有時會要求一些員工在假期中工作，所以如果是這樣的話，請告知客戶他們應該與誰交談以及如何交談（例如即時聊天）。如果你的同事都不在線，還有其他選擇，比如將客戶引導到你們網站中有用的內容（如知識庫文章）。
通常公司關閉一般是因為某個中國的法定假期，所以如果你在郵件增加一些對該節日的介紹，客戶也會很特別。
隨著中國的不斷強大，文化自信也越來越頻繁的被提及。
當你的國外客戶想了解一些中國的傳統節日時，作為外貿人的你就需要開始向世界宣傳自己的文化傳統了，同時，也是你展現自身專業度的好機會。
但這個看似簡單的任務卻會碰到一個大困難：找不到合適的英文表達！中國的傳統節日如何描述才高效？這個郵件模板為你呈現從大年三十一到冬至的9個重要中國傳統節日的英文介紹，建議收藏保存，在你需要的時候可以快速使用。
I am delighted to know that you are interested in Chinese New Year’s Eve. I will try to give you a very brief account of this special day as it would be impossible to fully showcase its cultural richness.
The Eve, or the last day of the Chinese lunar year, is said to have originated from a tale about Chinese ancestors using firecrackers to kill a monster that had kept harassing them. Now, it has been regarded as the threshold between the old and the new, when every family has to clean up the house and prepare a festive dinner.
Since Spring Festival is around the corner, I am even happier to acquaint you with our local culture. Chinese New Year, also known as Spring Festival, is the most important festival for the Chinese.
Marking the end of winter, it is the festival that celebrates the beginning of a new year as well as the spring season on the traditional lunar calendar. Originally, it was a time to scare away a legendary beast “nian” and to honor deities and ancestors. Usually, we have a sumptuous family dinner, watch lion dances and dragon dances, light firecrackers and fireworks, visit friends and relatives and give money in red envelopes during this festival.
It’s lovely to hear that you are interested in the Lantern Festival. I am delighted to introduce it to you.
The festival has a history of more than 2000 years, dating back to the Han Dynasty. It is the first day with the full moon in the first lunar month, denoting the wishes of unity and harmony. Chinese people celebrate it in various ways. Hanging up lanterns is an essential activity of the festival. Children will hold the lanterns while strolling on the streets. Besides, it is also a tradition to eat Yuanxiao, which is a small sweet dumpling ball. Therefore, the Lantern Festival is also named the ‘Yuanxiao Festival’.
I’m glad to hear that you are interested in the upcoming Tomb Sweeping Day, which is also known as Qingming Festival. Here are some practical details for you.
The festival, meant to commemorate and pay respect to the family’s ancestors, usually falls on April 4 or 5, depending on the lunar calendar. There are various activities on the day, with tomb sweeping being the most important. People worship their ancestors by visiting their graves and sweeping their tombs, which involve practices like removing weeds, offering food, and setting off firecrackers. The ancestors, in turn, are believed to bless their living family members and help them have a prosperous year. It is also a great opportunity for family members to take a walk in the countryside and enjoy the greenery of spring.
I am delighted to know that you are interested in the Dragon Boat Festival. I am writing to tell you something specific about the festival such as its origin and the festivities of the day.
As a traditional festival originating in China, the Dragon Boat Festival falls on the fifth day of the fifth month of the Chinese lunar calendar. This festival is observed in memory of Qu Yuan, who was a patriotic poet in ancient China. During the festival, many activities are conducted such as racing dragon boats and eating Zongzi (sticky rice wrapped in bamboo leaves).
Knowing that you are curious about Double Seventh Day, I am writing to introduce this event briefly with great delight.
The seventh day of the seventh lunar month is a traditional Chinese festival called Double Seventh Day, which is also considered China’s Valentine’s Day because of a romantic folktale about a pair of star-crossed lovers, Niu Lang and Zhi Nu. The main participants of the festivities are young women, who would prepare fruits, incense, and beautiful needlework as offerings to Zhi Nu beneath the moon, pleading for skills, exquisite dexterity, and happy marriage.
I’m delighted to know that you are keen on the upcoming Mid-Autumn Festival. I’m writing to introduce it to you, and hopefully, to invite you here to celebrate it with us next year.
The Mid-Autumn Festival, also known as Moon Festival, is one of the most important holidays for Chinese. It is held on August 15th of the lunar calendar with a history dating back to 3000 years ago, when emperors worshipped the moon for harvest. The Chinese believe that the brightest and fullest moon symbolizes reunion, prosperity, and good fortune. Nowadays, people celebrate this holiday with family relatives, enjoying moon cakes while watching the full moon.
I am so excited that you show your interest in our Double Ninth Festival. Let me introduce it to you!
The Double Ninth Festival is held on the ninth day of the ninth lunar month. According to The Book of Changes, nine is treated as a masculine (or Yang) number in Chinese. The Chinese character “Chong” means double or two. When the two masculine numbers converge, it is believed to be an auspicious day worth celebrating. There are lots of activities during the day, including climbing mountains, eating Chongyang cake, and visiting elderly relatives.
I am glad to know that you are interested in how Winter Solstice is celebrated in China. Now I am writing to offer you some basic information about it.
As one of the 24 solar terms, it is also called Dongzhi in Chinese, meaning the arrival of winter. Naturally, foods prepared for the day are intended to warm up the body, helping people to withstand the onslaught of freezing cold. In Northern China, dumplings are the traditional food for Winter Solstice, while in the South glutinous rice balls are more common.
（來源：紅板磚開發信）
以上內容屬作者個人觀點，不代表雨果跨境立場！本文經原作者授權轉載，轉載需經原作者授權同意。
（來源：紅板磚開發信）
