請讓買家提供支付失敗系統報錯頁面截圖，核實截圖中報錯信息：
1）報錯中通常包含失敗原因及建議方案，您可以根據文案內容引導買家解決；
2）支付失敗頁面文案若顯示：
The system is currently experiencing technical difficulties.
Suggestion: Please try again later.
這類支付失敗可能性原因：
①由于疑似風險關閉訂單?？梢越ㄗh買家核實下訂單狀態，如果訂單被關閉，建議去掉coupon嘗試重新下單；
②PayPal訂單支付失敗。若買家使用PayPal支付遇到該報錯，建議買家聯系PayPal確認具體原因；同時可以引導客戶使用其他支付方式先支付；
③其他原因如銀行拒絕、卡信息填寫有誤、幣種不支持等，可以建議買家核對卡信息并正確填寫，使用USD支付或者換卡換支付方式。
3）若是多語信息無法直接獲取文案內容，您可以根據截圖中Error code對應以下列表進行引導。您可以按Ctrl+F鍵并輸入買家截圖中形如“CSC_7200017”的Error code在本頁面快速定位。
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支付失敗錯誤碼 |
失敗原因 |
建議方案 |
參考說辭（請結合實際情況修改后再發送給買家） |
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CSC_7200006 |
買家選擇的支付幣種暫不支持 |
建議買家更換支付幣種嘗試支付，比如買家可以選擇USD再次嘗試支付 |
This error is due to currency you selected does not support currently. You may try to pay in USD instead. |
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CSC_7200009 |
買家支付超過卡或者支付賬號限額 |
建議買家核實限額，可以嘗試提升限額；同時可以嘗試換卡換支付方式完成支付 |
Exceed limit set up for your card/account. Please double check and increase it for payment again. |
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CSC_7200011 |
買家支付賬戶余額不足 |
建議買家核實支付賬戶余額，確保余額充足后重試 |
This error is due to insufficient balance under your account. Can you please check if you have enough balance for payment again? |
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CSC_7200012 |
卡過期或者卡有效期填寫有誤 |
建議買家核實卡有效期信息，確保填寫信息正確/卡過期的情況需要買家聯系銀行更新卡有效期，當下的訂單建議買家換卡換支付方式完成支付 |
This error is due to incorrect card validity date. Please double check if your card is expired or incorrect date was input. |
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CSC_7200015 |
銀行拒絕，具體原因需要跟銀行確認 |
建議買家聯系銀行確認具體原因，同時可以嘗試換卡換支付方式完成支付 |
This error is due to bank rejection. Please contact with bank to confirm detailed reason of it. Meanwhile, please try to pay through another card or payment methods if possible. |
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CSC_7200020 |
卡信息填寫有誤 |
建議買家核實卡信息如卡號、持卡人姓名、卡有效期、CVV號?？ㄟ^期的情況需要買家聯系銀行更新卡有效期，當下的訂單建議買家換卡換支付方式完成支付 |
This error is due to incorrect card information. Please double check card information including card number, card holder name, validity date and CVV number and input correct one for payment again. |
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CSC_7200021 |
卡信息中的CVV號填寫有誤 |
建議買家核實CVV號信息，確保輸入正確CVV號支付 |
This error is due to wrong CVV input. Please double check and input correct one for payment again |
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CSC_7200022 |
可能由于幣種不支持，卡不支持導致支付失敗 |
建議買家切換成USD或換卡換支付方式嘗試支付 |
|
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CSC_7200051 |
This error may due to card or currency selected cannot be supported for payment. Please change currency into USD or try to pay through another card or payment methods. |
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CSC_7200001 |
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CSC_7200026 |
資金存在疑似風險 |
需要買家在線提交所需信息進行申訴（可以點擊“Claim on Alipay”按鈕或者通過以下鏈接提交） ： -申訴通過后可以使用審核通過的卡繼續支付 -一般申訴3個工作日內完結，大促期間會全力保障審核快速完成，請建議買家提交后耐心等待。申訴提交鏈接：https://irescenter.alipay.com/appeal/appealList.htm?locale=en_US |
This error is due to potential security problem. Please submit required documents for card verification through https://irescenter.alipay.com/appeal/appealList.htm?locale=en_US . Related team is working on this and will update you status of it through email as soon as possible. You can try it again after verification. |
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CSC_7200034 |
買家收貨信息不全 |
建議買家取消訂單并重新下單，確保新訂單的地址、姓名等信息填寫完整再嘗試支付 |
This error is due to incomplete information. Please double and fill in completed delivery information like name of receiver for ordering again. |
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CSC_7200040 |
該卡在銀行端被限制 |
建議買家聯系銀行確認具體原因，同時可以嘗試換卡換支付方式完成支付 |
This error is due to bank rejection. Please contact with bank to confirm detailed reason of it. Meanwhile, please try to pay through another card or payment methods if possible. |
